Upworka is a HR management solution that streamline employees onboarding process and improve various HR and management processes. These solutions are designed to automate and digitize tasks such as employee onboarding, benefits administration, time and attendance tracking, performance review management, and succession planning.
At our digital firm (Webcoupers), we realized that people had difficulty adapting to our culture. A number of forms and paperwork had to be filled out in person, along with various training sessions and orientations. This was time-consuming for both HR staff and new hires and resulted in delays and confusion.
To develop a comprehensive understanding of the Human Resources management market, I started with conducting primary research. My research involved analyzing a range of organizations, HR professionals, and articles to obtain a deeper insight into the benefits of HR solutions for businesses. Based on my research, I focused on linking user goals with business objectives.
Discovering the perfect onboarding platform for our organization was no easy feat! We started by interviewing current employees to learn about their experience with the current process and identify their pain points. We also picked the brains of managers and HR to understand their wishlist for an improved onboarding process. These interviews were a goldmine of valuable insights that guided the journey towards creating the perfect solution.
The following are some key points that we learned from these interviews:
An excerpt from the HR & business owner interview:
An excerpt from the employees interview:
Finding based on the interview with HR/Business owner and employees:
As I delved deeper into understanding our target users and their needs, I developed user personas. These personas were crafted based on the research and interview findings to provide a clear picture of our users' demographics, behaviours, pain points, and goals. With these personas, I gained insights into their expectations and preferences when it comes to onboarding. This knowledge helped me develop a more user-centered onboarding platform that meets their needs and exceeds their expectations.
paper wireframe
Wireframing is a crucial step in the process of bringing ideas to life. I believe in the power of visualization, which is why I put a lot of emphasis on creating wireframes that accurately represent the layout and functionality of our product. Through wireframing, I was able to test and refine my ideas, making sure we were on the right track towards creating a seamless user experience.
The focus on paper wireframes helped us prioritize functionality and usability. By keeping things simple, we were able to quickly iterate and make changes without getting bogged down by technical details.
We wanted to validate the sketches, thus a paper prototype test was performed to rapidly and inexpensively assess the product's usability and user experience with the goal of:
The product - Employees view
The project provided an opportunity to explore and design an employee onboarding solution. Through this project, I gained valuable insights into the design process and how it can be leveraged to enhance the employee experience.
The outcome was a successful onboarding solution that simplified the integration process for new employees and allowed them to better understand the company's culture. It was a rewarding experience to contribute to such a positive impact on the organization.